This distance learning programme is designed for people currently working in the community and voluntary sector. It will also be useful to those in a relevant HR department or anybody engaged in mediation. The course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. It provides a series of tools and techniques and is very practical in nature. It is suited to any environment where conflict, anger and hostility are encountered either by telephone or in person.
This distance learning, FETAC/QQI accredited course means that Students can study flexibly at home, or at any convenient place and time, while gaining a nationally accredited Qualification.
Students receive a comprehensive Course Manual, Assignments, Efficient Studyguide, and unlimited one-to-one Tutor Support for the course duration. The course documentation for this QQI certified course is detailed and easy to read.
Topics covered include:
Who should complete this course?
Preferred Entry Requirements:
Progression to further Studies
The learner will be required to discuss your own personal style of managing conflict using the headings outlined below:
Candidates will be required to:
Learner Record 20%
A personal reflective journal will be complied. The journal will include a record of your own learning and development on the course in relation to managing conflict, include the following:
This Conflict Management (FETAC Level 6) 6N2775 course is completed through Distance Learning Course and there are no lectures to attend.
Students can complete this course within 3 months which is ample time and can start it at any time of the year that is convenient. If students need to extend this period for any reason during or near the end of the course they can request an extension through the college.